Hi monia0918,
We sincerely apologize for the issue you’ve encountered. Typically, when “server failed to connect” appears, it is due to network connection problems. If this occurs again, or if the watermark issue persists, you can try pressing the Refresh Slider, which will reload the verification process.
If the problem continues, we recommend submitting it through the
Feedback Tracker.
Thank you for your feedback, and we hope this helps resolve the issue.
A similar issue has already been reported late October, here: Server not responding error - Feedback Tracker
And here for CC5:
CC5 lost server connection - refuses to validate characters - Feedback Tracker
I have the same issue periodically. What usually helps is to close the app and then launch it again. This is a recent problem, which I have not seen before during the many years that I have used the software.
I just tried your suggestions and it did not fix the problem. I’ll submit a feedback form
Hi animagic,
We recently released a version update that improves the issue where a watermark may appear.
Please help us confirm whether both your Hub and CC5 are updated to the latest version.
Thank you for your feedback.
We recently released a version update that improves the issue where a watermark may appear.
Please help us confirm whether both your Hub and CC5 are updated to the latest version.
Thank you for your feedback.
I saw an updated CC4 and CC5 in the Hub and installed them. I will let you know of the outcome. The updated iClone (8.64) hasn’t shown up in the Hub yet. It was mentioned here: CC5.04/ IC8.64 Release Note - Support FashionGen & Fix Several Bugs.
v5.04 (5.04.1216.1) released on Dec 23th, 2025
Compatible with FashionGen, along with several bug fixes.
Please update using the Hub.
If you do still encounter issues after updating to v5.04, please continue to discuss them in this thread, but importantly also report the issue in the Feedback Tracker to get the issue logged and investigated. Thank you.
Added
Fixed
Missing “ExpressionSet” value in the exported Json file (File > Export FBX > All) causing the creation of the facial rig to fail.
Digital Human Hair shader fails to export a diffuse map after performing an export with the Marmoset Toolbag preset.
ActorMIXER
Character Creator crashes when executing “InstaLOD > Polygon Reduction-Wearables”.
Facial morph sliders were not completely removed after undergoing the remesher process (Optimize and Decimate > Custom > Mesh > Polygon Reduction).
Disabling “Optimize and Decimate > Custom > Facial” parameters did not remove the associated facial sliders. For example, disabling “Eye Rotation” did not remove the eyeball-related sliders.
Hello, I have been talking with support but I am hoping someone had a similar issue and knows a work around.
Neither CC5 nor CC4 will even start for me on my new computer. It crashes right after the splash screen shows up.
I tried Process Lasso limiting the cores but that did not help. Also all drivers are up to date
AMD Threadripper 9995 WX
Nvidia Blackwell Pro 6000
256GB RAM
Everything worked fine on my old computer though
AMD 3995WX Threadripper
Nvidia 3090
128GB RAM
v5.05 (5.05.1305.1) released on Jan. 6th, 2026
Please update using the Hub.
If you do still encounter issues after updating to v5.05, please continue to discuss them in this thread, but importantly also report the issue in the Feedback Tracker to get the issue logged and investigated. Thank you.
Added subscription-based licensing and various functional updates, enhancements, and several bug fixes.
Added
New high-to-low normal baking tool for Daz Transformer (Transformer > High to Low Normal Bake).
New “Get Daz T-Pose” and “Get Daz A-Pose” buttons in the menu and toolbar.
Enhanced
Progressive texture loading is now set to use 100% of CPU processing by default to accelerate texture loading.
Entering and exiting Adjust Bone, Spring, Proportion, and Facial Profile modes is now faster.
Daz characters can now be converted to CC5 HD characters via the Transformer (Menu > Create > Transformer > CC5 HD).
G9 male and female preset with topology mapping data are now provided for Daz Transformer.
Daz Transformer now includes updated topology mapping for Daz G8, G8.1, and G9. Adjustments cover the nasolabial folds, chest, belly button, wrist line, and chin line, with mesh stretching around the toes and ears removed.
Fixed
Error message upon activating Help > Activate Entire Library.
Tooltip videos not playing within the application.
Save Layout not storing the current state of the toolbar with the toolbar resetting every time the application is launched. Feedback Tracker 1, Feedback Tracker 2
Applying certain content packs, such as the Combo Mouth Shape for Chinese and Japanese, triggers a message stating “Can’t load invalid data.”, rendering the pack unusable.
Unable to apply certain saved characters, including those saved within a project, due to irregular texture data that triggers a “Failed to load” message.
Mesh distortion when applying certain clothing and shoes, such as the C_High Top Shoes from the Casual High Top Shoes content pack. Feedback Tracker
Applying other hair assets caused an application crash after performing Polygon Reduction – Object on certain hair content (e.g. Lite Hair series and Hair Builder series).
Abnormal rendering of the hair for characters that are exported to Blender via Auto Setup.
Three sets of repeating morphs (including some faulty ones) may appear on certain characters exported with the UE preset when the Mouth Open as Morph is enabled.
Wrinkle texture maps may reach 8K resolution under 8K texture export settings, even when such high resolution is unnecessary.
Unable to disable Advanced Settings > A-Pose for UEFN when exporting props to Unreal.
Certain hair content, such as the “Light Hair” and “Hair Builder” series, cannot be exported in FBX format after applying Polygon Reduction. Feedback Tracker
Unable to disable Embed Textures when exporting a character with Target Tool Preset set to Marmoset Toolbag.
Abnormal collision shapes may occur with certain characters (such as the embedded CC3+ Baby) when transferred to Unreal via Auto Setup.
Skin and hair colors may appear different in Unreal compared to iClone when transferring a character FBX with Bake diffuse maps from skin color enabled using Auto Setup.
Can’t update a humanoid character, props when Zplugin > CC GoZ Plus is performed with with SubD 0 - 2 enabled.
ZBrush is not switching to subdivision level 3 when a CC5 HD character is transferred with subdivision level 2 enabled in CC.(CC SubD2 = ZB SDiv 3)
Character is offset when relink is performed on a character with low subdivision in CC and high subdivision in ZBrush.
When the character SubD Preview Level is set to Level 2 and sent to ZBrush, ZBrush displays SubDiv Level 3, but the viewport mesh still appears unsmoothed, similar to SubD Level 1.
Missing mesh data on certain ZBrush projects that were transfered via the relink mechanism of CC GoZ Plus.
CC crashes when Create Accessory is enabled in the GoZ Options and no character is loaded in CC.
Executing ZPlugin > CC GoZ Plus > Visible after editing character accessories in ZBrush displayed an error message and failed to update the changes back to Character Creator.
Error message appears when applying InstaLOD > Polygon Reduction-wearables on certain characters, including HD Aaron_Clothed and HD Ariana_Clothed.
Certain hair content, such as the “Back-swept Top” hair from the “Hair Builder 3 – Edgy Pack”, triggers an error message after executing InstaLOD > Polygon Reduction. Feedback Tracker
After installing the new version of CC v5.05, CC GoZ Plus does not work with ZBrush.
After starting CC GoZ Plus, I can select to install Zbrush, but the transfer does not occur at all. I have tried ZBrush versions 2026.1.1 and 2025.3.0
First I tried restarting the plugin, but to no avail.
I also reinstalled CC5 and ZBrush (both versions), but the problem still persists.
It is interesting that an object can be sent from ZBrush to CC5 via CC GoZ Plus.
Hi
Please go to the following location and check whether there is a Reallusion folder:
C:\Users[Username]\Documents\
If the folder does not exist, please create it manually, and then re-open CC, and GoZ.
After checking with R&D, we found that some changes made for ZBrush 2026.1.1 data transfer did not fully cover all cases. We sincerely apologize for the inconvenience.
Before a patch is released, please use this workaround first.
There is no option to import earlier DAZ 3D versions with this update. Am I missing something? Is the CC3 import feature gone in this version?
Hey, Peter. Just a head’s up but it appears that the Retopologize for Base for High Poly Normal Bake is broken for both CC4/5. Kiddo was trying to get some practice using Substance Painter and noticed the arms and fingers are all jacked up. I gave him my copy of CC4, since I upgraded to 5 and when I tried using 5 on his character, we found the same problem. Works fine in CC3, though. I did a quick test so I could show you. I just exported his character in CC3, so he could get his work done, but I just wanted to let you guys know. I don’t know how much of a priority this is and whether nor not I should add this to the bug tracker.
Thank you for the feedback. Please can you add it to the Feedback Tracker so the dev team can check and log the issue. Thanks.
