Help with licensing

[Pete_RL]

@studioplaceofficial

Pete, Ok… let’s work there then. I appreciate your support. I understand your policy, I hope you can address my need. It’s important for the direction and plans to be as clear as possible. Here are my last questions:

1. What happens when a user reaches the deactivation limit on a multi-seat license—the counter is still going and have limited activations left. Will a user face any restriction after or have to purchase again?

2. I never asked or agreed to having a single additional seat automatically converted to a multi-seat license as part of the transaction. It’s the opposite of my request and was explained AFTER I purchased “additional IC8 seat for 499”. I need to work across 3 devices non-concurrently and need to know the cost.

3. Is it possible for a user to receive credit if they accidently purchase a multi-seat license they won’t use? In this case, it didn’t specify on the transaction, I was told it would be auto-converted by support AFTER transaction.

4. Your EULA changed three times since 2014, specifically from October 10th 2024 000241 12:44:41GMTUTC to now — are more immediate changes coming?

Hi…

1. The best way to avoid using deactivations is to uninstall from unwanted computers while connected to the internet. This frees up the seat without needing to deactivate. However, in the event that all 10 deactivations are used up, they can be reset by Support in genuine cases, but do try uninstalling whenever possible.

2. During the purchasing process it states you are purchasing an additional seat and this is confirmed on your receipt. If this wasn’t what you needed Support would have been able to help change/refund if notified straight away.

3. If a request for a refund is made within 14 days of purchase then yes this can be done. After 14 days it isn’t possible to refund a software purchase. Please Note: The 14 day refund policy only applies to software. Content purchases are non-refundable.

4. Sadly I can’t answer that for sure as it’s not my department, but I’m not aware of any major changes coming to the EULA. Support may be able to give you a more definitive answer though.