The display looks wrong after the replacement

Character Creator Bugs & Issues - CC5
1

Set the CC5 standard male model to the bind pose and export it as an FBX (preset: 3ds Max, SubD 0).
Importing an FBX into 3ds Max 2023 using CC Auto Setup with Arnold as the render engine.
Mesh editing in 3ds Max (deforming part of the face)
Select CC_Base_Body and export the mesh as an OBJ (the exported vertex count is 14,164, matching the count from CC5).
Check if the modified mesh can be imported in CC5 via File > Import.
In CC5, select CC_Base_Body and execute Mesh > Replace Mesh.
Result: C_Base_Body disappears.

When you enter Edit Mesh mode and select vertices or other elements, the selection actually works.
I suspect the display itself is what is incorrect.

cc5 ver5.11
nvidea rtx4090 Driver ver610.62

Iā€™m not sure exactly which version was the limit, but around May 2026,
I was able to replace models exported from 3ds Max 2023 without any issues.

01-small
01-small1917Ɨ1051 105 KB

03-small
03-small1418Ɨ708 174 KB

05-small
05-small1915Ɨ1045 91.8 KB

07-small
07-small1914Ɨ1045 79.5 KB

08-small
08-small1914Ɨ1045 119 KB

2

Hi Su-ha,

To help us investigate the issue, could you please send us both the OBJ and OBJ Key files? You may email them to winnerhung@reallusion.com or share a Google Drive link with us.

Thanks!

3

I have sent an email to winnerhung@reallusion.com.
Please kindly check it.

1 Like
4

Hi su-ha,

We have downloaded your files and we will have our team go through them. Will keep you posted.

Thanks

5

Hi su-ha,

We have replicated your issue and it appears to be something we are missing on our part. We will be having our RD team investigating with this issue and we will keep you posted.

Thanks

6

Dear Developers,

Thank you for looking into this matter. I understand the situation. I hope a fix will be implemented in the near future.
Sincerely,