Hi All, @jfransa92 @info_660394 @michaelfizzell123
We need your help to provide the following information:
A. Please record a short video: CC3+ Neutral > GoZ
(The R&D team would like to check the UI actions to identify where the issue may occur.)
B. Please provide screenshots of the registry information: Pixologic and Maxon registry info
Steps- 1. Type **Registry Editor** in Windows Search
Steps- 2. Find the registry paths shown below and capture the relevant item
C* Please check the following paths exist or not:
C:\Users\Public\Pixologic
C:\Users<UserName>\Documents\Reallusion
Thank you very much for your help, and we sincerely apologize for the inconvenience caused.