Smart content manager local database connection issue

Character Creator Bugs & Issues
1

Hello,

I’m a new user to CC5. After activating the trial and downloading CC5, I was greeted with the message “Failed to connect to local database.” I tried every solution I found here (Installation | FAQ), but my problem still isn’t resolved.

I originally had version CC 5.0.7, which isn’t the newest (5.1.1 is the latest), and I couldn’t update it through the Reallusion Hub. So I decided to purchase a monthly subscription and reinstall everything to get the newest 5.1.1 version — but I’m still getting the same error.

Could you please help me resolve this issue?

Thank you in advance.

2

Hi,

Have you tried restoring the Smart Content Manager’s database to the default?

You may follow the steps here: How do I restore the Smart Content Manager's database to the default?

Please let me know if this works!

3

Hi, I tried that earlier. Now, when I attempt to open the link, instead of downloading the files it just redirects me to the default site (https://www.reallusion.com/). Which is strange because I managed to download that files on friday

4

My apologies, it seems like the older link had been removed, here’s the new one: iClone 8#1 | FAQ

5

Hi, sorry for the late reply. I wanted to respond sooner, but my account received a 20-hour block on replying because I’m a new user. :frowning:

I tried to run the reset database tool, but it failed:

  • “C:\ProgramData\Reallusion\ContentManager\MetaCache\Character Creator 5” — MetaCache doesn’t exist in my folder structure.
  • “C:\ProgramData\Reallusion\ContentManager\InstallCache” — InstallCache also doesn’t exist in my folder structure.
  • “C:\Program Files\Common Files\Reallusion\PostgreSQL\bin”\pg_ctl.exe -D C:\ProgramData\Reallusion\CMS stop → pg_ctl: directory “C:/ProgramData/Reallusion/CMS” is not a database cluster directory.

After looking into it, it seemed the folder structure for C:\ProgramData\Reallusion\ContentManager was incorrect, so I received a special .bat script from support — but that didn’t help either.

I eventually managed to fix it by unlocking the special administrator account with the following command in CMD:

net user administrator /active:yes

After that, I uninstalled everything, including manually removing the broken folder structure from C:\ProgramData\Reallusion, and then reinstalled everything from scratch using the new administrator account.

1 Like
6

Sorry for your inconvenience, and thanks for sharing your fix!