I have been trying to install CC5 Trial through the HUB app, but it does not complete. It gets to 9% then throws this error:
For an Unknown reason, the downloaded installer file is not complete, the RealIusion Hub will now download again…
My connection is 5kMbps down/up.
Hi…
Do you have a stable always on internet connection because this kind of error occurs when the connection is interupted.
If possible, try using a wired connection to your router rather than wireless. This should help improve the stability. Also, if you are using a proxy or vpn connection, try disabling these for the duration of the download.
Yeah, I am on wired, no proxy or VPN. I just left the machine on overnight and when I woke up this morning, it was installed.
Is there a non-hub-installer available? I am thinking of making a purchase.
Hi _RESERVED_unimpeded032,
To ensure better plugin stability, we provide hub installer for our software. If you have any further questions or concerns, please feel free to contact our Technical Support team.
Best regards,
Update:
I purchased CC5 and went to install Headshots 3 and the same issue happened. I have been trying to install since last night. This morning I connected to VPN and installed with zero issues.
To make sure this wasn’t a fluke, I uninstalled, turned off the VPN, and could not download. Turned on VPN and it worked no problem.
Repeated 3 more times.
VPN off : 0 of 3.
VPN on: 3 for 3.
I am in Japan if that has anything to do with it.