After the horrific release of CC5/iClone 8.6, I discovered yet another reason why users may have lingering issues after uninstalling CC/iClone via Reallusion hub 5.5.4420.1 - after uninstalling both CC 4.6 and iClone 8.6, restarting my machine, downloading the executables for both CC 4.5.4 and iClone 8.5.4, and reinstalling both (1st CC, then iClone 8) - I was bewildered to find that previous custom plugins I thought were removed when uninstalling CC 4.6 were still there and automatically installed when I reinstalled CC 4.5.4
Can’t even develop a FUNCTIONAL, COMPETENT UNINSTALLER! IT LEAVES c:\ProgramFiles\Reallusion and some of its sub folders intact EVEN AFTER UNINSTALLING VIA THE HUB. NO WONDER USERS MAY STILL SUFFER THE SAME ISSUES AFTER WHAT THEY BELIEVE WAS A COMPLETE UNINSTALL!
Whomever your software dev managers are need to be fired immediately. The culture starts at the top.
I may have been a bit harsh, but, naively, I upgraded with a live project currently being worked on thinking things would be just as polished as CC 4.5.4 (mind you this version was my very first foray into reallusion products - I’ve never used them before.) So, I’ve had to run the gamut of uninstalling both CC5 and iClone 8.6, then re-installing CC 4.5.4/8.5.4, then running into more issues due to the folders still there and previous CC5 plugins still in the same default folder not having been deleted.
Perhaps instead of instructing users to uninstall via the hub, they should post your program to handle the uninstall.
