Hi,
I opened a forum because of my issue I did not get any “support”, nor any refund.
My forum was closed with NO answer to the following???
btw, what “support” EXACTLY does RL claim to given me during all this??? and please don’t say my hardware (proving over and over again that I’m above spec is not supportive).
Looked at the other thread. I’ll jump in.
Why did you wait 7 days (when you contacted support, understandable)+5 days (while you waited for support to get back to you, understandable, you were asked to)+~48 days (??) until you requested a refund?
I’ve had to use RL’s tech support and it’s clunky, yes, but if it was an issue that prevented you from using the software, two months is a bit of a long time to try to “figure it out,” especially if your return window is indeed 14 days. You may have a legitimate reason to have waited, but the problem is that you sound like you realized you made a mistake (probably let the issue sit, which is also legit, considering how life can get, but contracts are contracts), missed your chance to get your money back, and are now trying to drum up sympathy and anger from the community to hopefully shame RL into making an exception for your mistake.
From the perspective of a consumer, yeah, why wouldn’t they make an exception, right? It’s good for image, consumer confidence, etc. But once an exception gets through, so many others line up and start banging on the door, and for small companies like RL, that can choke them big time. I’ll be extremely surprised if they relent, and I wouldn’t blame them if they don’t.
Have you posted your issue here in the forum? You obviously hoped the software would help solve a problem that you have in your creative endeavors, and maybe it’s not too late to get it to do so (if it’s not a hardware issue). Sometimes, if it’s a useability issue, the community might be able to help even better than tech support.
Hi Keagan - the reason for the refund refusal has been explained to you clearly many times by Support and by myself in your other thread.
To be clear, you were given technical support initially and the offer of continued help is still there. You have chosen not to accept any further help from Support so I’m not sure why you keep posting about not receiving any Support which is clearly not true.
So once again I’ am going to close this thread. Please do not keep opening new threads just to repeat the same thing as these will be removed. You are of course free to discuss anything else on the forum, and you are free to contact Support if you wish to receive help with your technical issues.