My Standard Subscription has Water marks Problem

AI Studio Bug & Issues
1

Update 7.18.26 - all the watermarks are back again.

As of Today 7.16.26 this problem has vaporized. Just Magic? (or that last update)

My Standard AI Studio Subscription has Water marks on most all the included Props and Sets. My previously purchased products are fine, no water marks. What should I do?

2

Hi Mike

If this issue is continuing, please can you contact Technical Support. They will be able to identify the cause of this issue and hopefully get it resolved for you quickly.

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3

I’ll will do that tomorrow.
Thank You for your advice.

4

Did you ever get this resolved?

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5

I’m still in the process of filing a report. I’m trying to make a step by step that causes the problem with 100% repeatability, but that is proving difficult as it has no watermarks at all one day and the next day only on the animals have watermarks, etc… Plus the RTX version works w/o water marks at all. (so far). The RTX crashes allot and it’s main output is error msg.s but the result a wonderful and they make the AI studio workflow that are done right, wildly attractive.
Thanks for asking.
Mike

6

Please always try the following if you get a missing license message on purchased content you have confirmed you have the license for:
Make sure you have an active internet connection.

  1. Log out and back in from the Help menu or the Reallusion Hub.
  2. Load the character with the missing DRM.
  3. Select “Activate Purchased Items” from the Help menu. Check if solved.
  4. Select “Activate Entire Library” from the Help menu. Check if solved.
  5. Select “Refresh Sliders” from the Help menu.
  6. If still unavailable, uninstall the pack by right-clicking the thumbnail in the Smart Content Manager and selecting “Uninstall Content”. When the thumbnail turns gray, double-click it to reinstall the pack.
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7

After step 4 I still had water marks on all the animals included with AI studio.
I couldn’t do step 5 as Donkey and ducks don’t have morph sliders.
(here where the fun starts)
Following step 6, I clicked uninstall content and the whole pack disappeared.
Just to verify I try it again on an individual item and it disappeared also.
Further they are in the content directory in my drive, nor are they in my recycle bin.

8

@Mikegreenway: I filed a report and got a response similar to what Rampa suggested more extensively. Then, when I opened iClone the next day, the watermarks were gone. But not for everything, some categories still show watermarks.

I did reinstall one of the packs, but that had no effect. So somethings is not right and that might have to do wirth the fact that these items are linked to a valid subscription.

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9

To continue with this problem, I was working on a project with AI Studio content and had no watermarks. Then I replaced a few items by right-click-dragging the new item on the old item and suddenly ALL AI Studio content items turned purple in the Scene Manager and I had of course a watermark.

While finally trying the “Activate Entire Library” option (65534 items), I got a some a cannot connect to server error.

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10

Hey animagic, thanks for speaking up.
I’ve been using both CC & iC for years, long enough to collect 21K item and never had this problem, not once. I did notice while watching a AI studio web demo, that the presenter had Water Marks on an item, he mentioned it and said " don’t worry about that." I’m am also of the opinion that the subscription coding is at fault, but take that with a grain of salt because I was wrong ONCE before.

I’m glad that you didn’t lose a whole director of animal models like I did, you know, all those old models must be worth over four USDs.