Level removal using iClone Live Link

iClone Bugs & Issues
1

Hello! I have a problem! When using iClone Live Link, the level into which I import the animation/sequence simply disappears!

2

Hi,

Could you share the version of your software and plugin?
I couldn’t reproduce the issue in recent versions , maybe you could elaborate on the behavior you encountered?

Thanks!

3

Hello! Version: iClone 8.7
When I transfer from iClone to UE5.7, the level to which I transfer the scenery is simply deleted!

Regards

4

Hi,

I tested with the same version (iClone 8.7 + UE5.7.4 with Auto Setup AIO 2.01), the transfer process worked as intended on my end.

Could you record the process to let us check?
Since this might be project specific issue, if you don’t mind, please send your iClone project here for us to directly test on: alanyang@reallusion.com

Best Regards

5

Can confirm, it happens usually when the “Subdivided mesh” option is enabled. Latest iClone updates (8.7.5009.1) , All in one for 5.7 (Installed fresh on Jan 21st 2026), latest unreal 5.7

6

Thank you!

7

Hi,

We couldn’t reproduce the issue on our end, but we’d like to look into this issue.
Could you provide a more detailed step by step guide or a screen recording of the issue?

Thanks in advance!