<IMPORTANT> RTX Render Open Beta : Crash Reporting Guide

luke_RL · July 29, 2026, 2:39am

RTX Render Open Beta : Crash Reporting Guide

Before testing the RTX version of iClone or Character Creator, please make sure you are using NVIDIA Studio Driver 610.88 or later.
Using an older graphics driver may result in rendering issues, performance problems, or unexpected crashes.

If you encounter a crash while using the RTX version of iClone or Character Creator, please provide the following information to help us investigate and resolve the issue as quickly as possible.

Required Information

1. Steps to Reproduce

Please describe what you were doing before the crash in as much detail as possible, including:

Whether you were using iClone or Character Creator
Which project you opened
Any files you imported
The actions you performed (e.g., rendering, switching scenes, editing materials, etc.)
Whether the issue can be reproduced consistently (if so, please provide the exact steps)

2. Crash Dump (.dmp) File

Please include the Crash Dump (.dmp) file generated when the application crashes.

How to Locate the Crash Dump

Open File Explorer.
Navigate to the following folder:
```
C:\Users\<Your Windows User Name>\AppData\Local\CrashDumps
```
Or simply enter the following in the File Explorer address bar:
```
%LOCALAPPDATA%\CrashDumps
```
Locate the .dmp file that matches the time of the crash (for example, iClone.exe.xxxx.dmp or CharacterCreator.exe.xxxx.dmp).
Compress the .dmp file into a ZIP archive and include it with your report.

Tip: Sort the folder by Date Modified to quickly find the most recently generated .dmp file.

3. Graphics Card Information

Please provide the following information:

NVIDIA GPU model (e.g., GeForce RTX 4090, RTX 5070 Ti)
NVIDIA Studio Driver version

4. Project File (Highly Recommended)

If possible, please provide the smallest and simplest project that reliably reproduces the issue.

A minimal reproducible project helps us identify the root cause much faster than a full production project.

5. Additional Information (Optional)

If available, please also include:

Windows version
Whether the crash occurs every time or only occasionally
Whether the issue is reproducible
Screenshots or a screen recording of the issue (if available)

How to Submit

Please send all the requested information and files to me via private message (PM), including:

Steps to reproduce
Crash Dump (.dmp) file
Graphics card information
Project file (if available)
Screenshots or screen recordings (optional)

Your feedback is extremely valuable and will help us identify the root cause and improve the stability of the RTX Beta.

Thank you for your support and participation in the beta testing!

Sp3c1alk · July 29, 2026, 1:49pm

I was able to do the basic face lighting, but when I used IBL it crashed. I then put in a different character, tried IBL, it rendered, then crashed. It seems the Beta doesn’t like IBL.