iClone v8.7 horrendously slow to export

iClone Bugs & Issues
1

Why is the export horrendously slow to export compared to other software? Meaning it takes hours compared to minutes on other software.

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2

Hi…

Do you mean the slow exporting started after updating to 8.7 or was it the same before updating to 8.7?

3

It would seem since 8.7, but not something I can test to confirm. The Content Manager is failing preventing me from creating anything. The exporter is too slow to export any of my mocap files and the UE Live Link is crashing when I attempt to use that. :frowning:

4

I noticed I can roll back a version. I will try this. :expressionless:

5

I have rolled back a version and I’m still getting the same terrible issues. The file took seconds to generate in other software and when I drop the mocap file into iClone onto the character and export as a UE5 fbx file it fails to export. Meaning I spend hours waiting for it to process and it still doesn’t complete. How is this even possible?

6

Some users reported problems caused by Microsoft OneDrive, just in case your content might be stored in a folder that gets synchronized with the Microsoft Cloud.

1 Like
7

Thanks for the suggestion, but everything is on my local hard drive.

8

Hi,

Thanks for bringing up this issue, but we may need a bit more info to recreate that problem.

Could you please share:

  • Your system specs: CPU, GPU, RAM, OS version, GPU driver version.

  • Screenshots of the export process.

If you’re willing, please also send the project that reproduces the slow export (or a simplified version that still shows the issue). That’s usually the fastest way for us to verify what’s causing the slowdown. You can email it to alanyang@reallusion.com.

Also, if you’d like the development team to track and review this as a performance issue/feature request, please submit it to the Feedback Tracker (include your specs, steps, and project link if available):

1 Like
9

Thank you for reaching out. I have sent you an email with the required information.

10

so, I have the same issue, but I have two characters in the same scene, and one of them has the issue, where the other does not. When exporting 500 frames, its is okay, but at 5k frames, it is another story

dont worry, the video is unlisted.

11

Yeah, the fbx exporter is broken for long animations. It causes unreal live link to crash as well. I was told they are investigating the issue.

The work around I found was to export the animations with USD until they fix it.