Iclone to Unreal Live Link

Hi guys,
I’m trying to transfer a character from iclone to unreal using live link.
Its a CC3+ character.
Its been stuck at collecting asset references for like 8 hours now…
Any idea whats wrong, and how to fix it?

Just an update.
I renamed the file to character_0 and tried to transfer file, and this worked.

Not sure why it isnt working with the original name it had