Iclone crashes when updating a character

Hi!

Sometimes I send a character from iClone back to CC5 to fix something with bones or morphs. But in the current version, and also in the last two versions, iClone crashes with certain characters 100% of the time.

It happens when using the Facial Profile Editor or when updating clothing and changing morphs. For example, I just noticed that one character shows too much of the upper teeth while talking. I used the Modify sliders in CC5 to correct it and then sent it back to iClone — but when the update finishes, iClone closes. After reopening, the recovery project does not contain the updated version of the character.

Is this a known issue?

Is there a recommended fix or workaround?

Thanks in advance.

Please can you report the issue in the Feedback Tracker and it will be checked to see what the problem is by one of our team. The FT is the best way to get issues looked at, and you will get a status update there once the issue has been investigated. Thanks.

Thanks, I found a similar thread, already assigned, from 2024:

It refers to version 1.52. Should I open a new report for the newest versions, or would it be considered a duplicate?

Which previous versions is more stable for substituting characters? Coz 8.62 and 8.63 crashes totally… And I had some problem in one or two previours versions as well.