Hello. I have a very serious problem with importing and exporting FBX files. During these processes, iClone crashes. Can you give me some ideas? I am using the latest version of iClone 8.53.
Hi…
Is the crashing issue happening with every import and export or only with certain models?
If it’s happening with every import and export, then there may be an issue with your current installation. In this situation I would recommend uninstalling iClone and then perform a clean install of the latest full version using the Reallusion Hub.
Obviously reinstalling is no fun but it is normally the quickest option rather than trying to narrow down the cause through trial and error.
I reinstalled iClone several times on a clean slate, the problem with the program crashes continues. When importing and exporting, iClone crashes. It doesn’t matter what the file is. Only FBX extension.
I don’t have this problem on my second computer. I have two iClone licenses to use it on both of my computers.
If the problem is only happening on one computer then it would appear a local system issue rather than an iClone problem.
Have you checked Windows updates and graphics driver versions on the computer that is working fine and made sure the problem computer has the same (if there is similar hardware). Making a simple change such as updating (or rolling back) graphics drivers may resolve the problem.