I paid $99 for Animation 5 and asked for a refund on the very same day. The software was too complicated and I didn’t use it at all. I sent multiple emails and left a public review — but got no response. Now they say it’s too late, even though I asked on day one. I feel scammed and ignored.
Hi…
I have had a look at your case and see you did indeed request a refund on the day of purchase which was the 29th May 2025.
However, I also see Support replied to you regarding your refund on the 30th May and again on the 5th June to remind you that you needed to fill in the returns form within 14 days of purchase. Sadly you did not reply or fill in the returns form.
In fact, I see you have still not replied to Support regarding this issue since the 29th May, but strangely you have chosen to post here on the forum instead.
I’m not sure of the reasons for ignoring Supports replies, but I would advise contacting them now to see if they are still able to help you.
You should try some of the video tutorials
before giving up completely.
I have MOHO pro and CTA and I find CT the easiest software to get something created immediately
If you are not averse to paying monthly subscriptions then Adobe Character animator is very easy to use as well
and has webcam face and body tracking included without additional costs.