How can I contact a developer about a problem?

Content Developer General Discussion
1

I have several toon characters from Dicho that kick me out of both iClone and Character Creator (newest versions) when I try to load them. Totally kicked to desktop without warnings after load bar hangs at 24%. I have many Dicho products that work fine, but “toon racoons”, “toon river otters”, toon sheep do not.
I think the software should catch these broken assets and give a warning, not dump out with nothing. Any thoughts? Thanks.

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2

In the Marketplace, there is a tab for “Product Q&A” for each product. You can either ask the question publicly or send the developer a PM. I found the Dicho sheep pack but could not find raccoon or otter. Are you sure these are iClone assets?

3

Thanks for the info. Yes I just got them this week, I found them searching “Dicho” in marketplace.

4

I have the same issue with Dicho products after upgrading to iClone8. Previously under iClone 7 there is no issue. I have wrote to Dicho, but issue still not solved. I even upload a Youtube video to illustrate my problem but the link is not allowed here. If you go to the Dicho products and look for Popeye the Sailor you can see the link showing the issue. My conclusion is iClone 8 is not compactible with Dicho products, but so far there is no issue with other developers/sellers. Anyway, this is just my opinion and also served as a disclaimer.

5

I just tried Sailor trial and all of the characters crash iClone 8. Opening them in iClone 7, saving and reopening in iClone 8 worked with warning message about backward compatibility.
But then not everyone has iClone 7 to convert.
For the cases like that I sometimes add updated version of character to the package to have both - older and new version compatible.

But then again its an iClone 8 problem and should be addressed to RL with a ticket.

6

I had same problem with Dicho toons I found if you install the old way RLD (not using Smart content install). All his products will work fine and you can even bring them into Character Creator and mod them.

1 Like
7

Yep, that worked. There is something in the way it was packed for new Content, which only RL would know.