Help with Look At

Hi,I cant figure out why (Look At) wont work with any of my characters.
Please see the attached video.

Thanks

That could happen to some characters for whatever reason. I usually “reset” character to restore a Look At feature capability (that message is irrelevant btw - it’s getting cached once and would stay on until you restart a project).

To reset:

Save animations as Motion Plus
Send character to CC and then delete character in iClone project
Export/Import character as FBX (could be done with pipeline or direct)
You might need to set Hide Body Mesh for cloth items or reapply saved cloth after importing fresh from FBX
Send character to iClone (do not override any character - it has to be loaded fresh)
Apply saved Motion Plus clip.

Look At capability should be restored at this point.

If you have one of the older generation characters (G5 or G6) you may save the hassle with motions. Here is another workflow:

Send character with Look At issue to CC
Export/Import with FBX to reset it
In iClone replace that character with G5 or G6 character (Look At feature would be restored)
Send revived character from CC to iClone overriding the character.

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Thank you 4u2ges,I have a lot of projects with characters that does this ,that was created with Headshot ,hopefully this will be fixed in CC5 if it’s on Reallusion end.

Just FYI, the issue acts like a virus. One character is enough to “infect” multiple characters.
If a character with this issue is replaced with any other character in iClone and then saved, the issue is transferred along. And you never know until you try to enable Look At. Same goes if body of “infected” character is used with headshot.
G5 and G6 characters are immune to this issue though.

That makes sense ,I use the same body base to make all the characters because they are stylized kids.