goz form CC to zbrush not working

Im trying to to do this work flow in CC%. https://www.youtube.com/watch?v=Z-zp_bgXuKc&list=PLkzopwqcFevb_Nl1KBzLe1_NaBmcOQJY0&index=4

From Michael Pavlovich, but the character wont move back and forward. I get crash in CC. Or it wont update.

Please provide more operational details or list the video timecodes where issues occurred.