Face Puppet won't work with CC5 Characters

iClone Bugs & Issues
1

I am testing CC5 characters in iClone 8.6.4427.1 and I am unable to use Face Puppet. I keep getting a warning:

Due to insufficient expression data of the target character, sliders of the Face Key and Face Puppet panels may be partially disabled.

It then always lists Eye_Lid_Press_L and Eye_Lid_Press_R in the Show Details section.

When I click OK, I get another warning:

There is no matching profile for the target character CC5 HD.

I was under the impression that the latest iClone was compatible with the CC5 characters.

2

Hi…

I’ve had a quick check and can’t reproduce the issue with the CC5 HD characters I have tested.

Which CC5 characters are you testing in iClone 8.6? Do you mean a custom character you have created in CC5, or one of the embedded HD characters that come with CC5 and iClone 8.6?

3

I encountered the same error. I am using CC5 Trial, and I made small edits to the _HD Neutral M character. Even if I just use New Project, add the same character, and go straight to Edit Facial, that error message appears, and trying to adjust, for example, areas of the forehead is not working. However, if I move the mouse a couple of times, they do start to function. Maybe I wasn’t moving in the right direction or with the needed amount.

4

Hi,
Please Refresh on your content manager, and double click on CC5 Characters Resource Pack.
It will install the facial puppet related files.

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2 Likes
5

Sorry for the late response. This was one of the default characters (_HD_Ariana) that I tested a few features on such as the Actor Mixer. I then sent the character to iClone.

6

@lightcube

Thanks for sharing more information. Please ensure you have installed or updated all your “Free Resources” as Joanne explained above. That should hopefully fix the problem.