Exporting a model from Character Creator that is not in the Reallusion source

I want to find out if anyone has tried and succeeded in importing a Genesis 8 or 9 character into Character Creator and managed to export it from Character Creator to 3dmax with all materials set to vray because I tried and for some reason the import process gets stuck at 50% and fails to import.
Does anyone know why?
The version of Character Creator is 4.63

Regarding the import failure, a crash dump should be generated after the failure.
You can find it at:
C:\Users%username%\AppData\Local\CrashDumps

Please upload both the project file and the crash dump to Feedback Tracker, as the team will need these files to investigate the issue.

Thanks for your response.
But the software (3dmax) doesn’t crash, it just gets stuck sometimes at 50% and sometimes at 75% and I have to close it (alt ctrl delete)

Which file from this list of files should I upload or send to you? Because each of the 3dmax files weighs 460 megabytes.

May I ask what version of 3ds Max you are using?

2025 Version

please try this version

If the issue still persists, please provide your FBX file along with the related JSON and textures. thanks

Another download link

Hi, eliezerbh

I used the version I sent you to import your FBX, and it seems to work. Please try testing it again with the new AutoSetup.

thanks,

Luke

Ok
I tried importing the character with arnold it worked fine.
But it stuck for me with vray version 7.00.02
As it seems the problem is with vray
And my whole goal in importing G8 or G9 is to benefit from the high-quality conversion that this CC plugin does to vray as I saw in their demos.
Maybe with a higher or lower version of Vray it will work?
In any case, thank you very much for your help. And maybe you will find a solution for this part too.