Hi Scalle
If it has been some time since you installed Character Creator, then it may be wise to consider uninstalling CC4 and performing a clean install of the latest full version using the Hub. This will eliminate an issue with your installation files that may be contributing to the crashing.
However, if the crashing continues after a clean install, then please contact Technical Support who will be able to advise you further.
Thanks.
Hi Pete,
I will consider it, thank you for your help.
As an update, there is no crash, if I export from CC (send to iclone) and back from iclone (Edit in Character Creator). In this case the Skingen process is OK.
Good day,
When buying assets off the marketplace, if it is listed as “Actor” is this basically an ActorCore product therefore, you cannot “dress” the Actor?
To follow up, a Character, yu are able to dress up ?
Just want to be sure before I start making purchases.
Thanks !
Hi araffa040872
The term Actor does not mean ActorCore. Actor is the category used for all characters. So on the product page, just look in the Content Specs section and if it states CC3 or CC3+ then it is a character you can dress in CC4.
I hope this helps.
… and another one
Is there any news on this patch? I can’t even run CC4 now without it constantly crashing. This is starting to pang my pocketbook in a major way. I even have assets for the marketplace I can’t work on, due to the constant crashing. I have a 139k Intel, a 4090GTX with 24 GB, 128 GB of system memory and my Reallusion content is on it’s own dedicated SSD drive, so the hardware isn’t the problem. The culprit is this: ucrtbase.dll, which I find ironic, as I don’t have problems with any games or applications which require ucrtbase.
Have you been in touch with Technical Support about the crashing issues? If you haven’t yet, then I would strongly advise contacting them to see if they can help. Do try to provide your dxdiag.txt file when contacting them as this will speed up the diagnosis.
Not yet. I’m testing my CPU right now to see if I got one of the buggy ones, but so far it’s pointing directly to the ucrtbase.dll - it’s always the culprit. It doesn’t always bang the hardware, but when it does, it’s a hard crash to the desktop that just shuts the application down. Don’t have any problems with CC3 (which I still have installed), but I upgraded to 4 last year, during one of your flash sales and migrated most of my primary characters to CC4, so I can’t move back to CC3 just to keep production going. The crazy part is it will even crash when loading a default project, with the neutral CC3+ character and 2k textures banging the same library. My machine is a beast and water cooled - it was built specifically to use as a render box for UE, using CC characters, but this didn’t start happening until 4.52. I’ll run OCCT for an hour to see if I got one of the buggy intel chips and if all goes well, I’ll fill out a ticket.
Thanks, Peter. o7
In case anyone is interested, there appears to be issues with the iRay plugin in CC4 (at least that’s in my case). It’s been the issue giving me CTDs after banging the ucrtbase.dll. I guess we need to use the default or omniverse renderer. If you remove the iRay render tab and don’t use the renderer at all, it will load projects and avatars just fine.
@Room101Studios - Unfortunately there are known issues with the Iray Plug-in at present. The dev team hope to have a fix for these issues soon. We do apologise for the inconvenience this causes.
Character Creator 4.53 is now available. Please continue to discuss issues in this topic, but do also report them in the Feedback Tracker first so the issue can be logged on our system.
Problem with the .FBX import with the new update 4.53.4011.1
There is flickering normals on the models. The problem is not present in iClone8.
So importing props is a mess with the new vewrsion of Character Creator. Can’t work with props in it since yesterday
@Scalle Your question was answered in your other topic about this issue HERE.
Note: Please don’t duplicate post. This just wastes peoples time if the question has already been answered elsewhere.
Sorry @Pete_RL
I will not do it again.
Thanks for your understanding. 
This is very old issue I used to handle - probably carried from CC3. But then you forget all about it and bump to the same issue all over.
This relates to iClone and CC.
Lets say you have baked morphs for multiple cloth items/character body/accessory in Morphs Creator to a single slider and then saved individual item which was part of the baked morph. Next time you try to load that item back, it would either come up with the message “Fail To Load” or simply crash CC.
To save a valid item from such character you actually have to delete baked slider and then delete individual sliders per object on character and only then it would successfully be saved and load back when you need it.
Extremely inconvenient!
