CC5 Projects thumbnails don't show preview

Character Creator Bugs & Issues - CC5
1

Hello friends,
does anyone have a solution for this little problem?:
I installed CC5 and uninstalled CC4. After that every Character Project only shows the CC-logo as a thumbnail. I can’t see my Character as a thumbnail like befor! Even older CC4 projects I change and save in CC5 lose the thumbnail!
It feels like CC5 does not save thumbnails when i save the project.
Anyone having the same problem or a solution for this?
I thank you for your help!
Greetings

System: Windows 11

2 Likes
2

Why did you uninstall CC4? It usually prudent to keep a previous version.

3

I did not uninstall CC4 and I am having the same trouble.

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4

Same here, I guess it’s a bug hopefully they’ll fix soon.

Screenshot 2025-08-31 094628
Screenshot 2025-08-31 094628492×418 26.1 KB

4 Likes
5

I have the same issue too. i hope this will be resolved soonest.

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@wintersteinmerano @CatNasty @blackicestudioz

Sorry to hear you are experiencing issues with CC5. Please visit the link HERE to find out the best way to get help with this issue. Thanks.