Are we being forced to upgrade to CC5?

Character Creator General
1

Yesterday, I spent several hours creating a character (CC 4.66); I was not finished with it, so I saved it as a ccProject, so I could come back to it today. When I tried to open it this morning, I got this message:

“Failed to load the content containing CC5 enhanced data. This file requires CC5 to be installed.”

Please understand that CC5 has not been installed on my machine, so (I thought) by using CC4, I was using things that are compatible with CC4. Apparently, there are now CC5 features (I have no idea what they are) in CC4, that, if used, automatically keeps you from reopening your project in CC4. There was no warning AT ALL to the effect of “This feature is an exclusive CC5 feature; using it will make the file only compatible with CC5.” So, since I can’t open the file, I don’t even have any idea what I used that would make it incompatible with CC4.

The bottom line is that this makes CC4 useless, because you don’t ever know if what you are using will make the file unusable.

I do hope that this is a just a bug that can be fixed, and not some underhanded way to force CC4 into obsolescence. If the latter is the case, that is a horrible way for Reallusion to treat its customers.

What can we do to fix this?

Thanks,
Terry Miller

Processor|AMD Ryzen 9 7845HX with Radeon Graphics, (3.00 GHz)
Installed RAM: 64.0 GB (63.2 GB usable)
nVidia G-Force RTX 4080, 12 GB vRAM

2

This sounds like a bug to me as well. Maybe there was an incorrect version number saved in your project file.

3

Hi, Terry_Miller

This shouldn’t happen, unless the character contains data from CC5 or later. Could you please submit a TS and provide the file so we can investigate further?

4

So I had a similiar issue. I brought in a DAZ Genesis 8 character into CC4 via the transformer, as I have done many times before. I then tried to send the avatar into Iclone 8. The program would not accept it, claiming it had some “enhanced CC5” features. I was told I had to use CC5 to open the file.

I sent in a TS, and the reply was that “it is a bug” and may or may not be fixed in the next update.

So until it is fixed, CC4 seems essentially useless, since any work you do there may wind up not being able to be used in Iclone. This seems a rather major “bug” to me, shutting down basic use of the software.

It certainly does seem like a way to force users to upgrade to CC5.

5

Hi Cary_B,

After discussing this with our team, we confirmed that HD characters can only be fully supported in Character Creator 5. Although you may be able to import the character into CC4 in the future, some of the original high-quality details will be lost.

Therefore, we recommend using CC5 when working with HD characters. If you have any further questions or concerns, please don’t hesitate to let us know.

Regards,

6

The point is, the function to import DAZ characters is now lost in CC4. It used to do this, for several years, and now it is unable to do so. You seem to be saying that this loss of function will not be corrected in CC4.

I do not own or want CC5, all I want is for the CC4 program to do what it has done for years over many generations. I don’t want this function suddenly eliminated, I would like to see this broken function restored. Why was the HD character import added to CC4 when it makes the function unusable?

It is possible to get a previous version restored so that I can use the old functionality again?

7

Hi Cary_B,

We tested importing a Daz Genesis 8 character into CC4, and it worked correctly on our end. Could you please send us your file at winnerhung@reallusion.com or share a download link so we can investigate further?

Thanks!

8

Sure, I’ll send you the file. But the problem is not that CC4 wouldn’t import the character, it did that fine. And I was able to export the imported character as an IAVATAR and store it on my computer. I’ll send you that file.

The problem arises when I try to bring the avatar into Iclone 8, or when I try to re-open it in CC4. Though the file was created in CC4, it will not re-open the very file it created. Nor will it open in Iclone 8. We get the message that it is a CC5 enhanced file.

When I look at the icon of the file stored on my computer, I see that it bears the indication HD, which other icons from previous importing did not have. So CC4 is able to import the Daz character, but it seems to import it as an HD character. It can even be edited in CC4 at that point. But once it leaves the program, it cannot be brought back into CC4 nor brought into Iclone 8. So there is no way to use the created file, which destroys the functionality.

If you trying to duplicate the issue on a machine that has CC5 installed, it seems likely that the created file from CC4 might well open in Iclone…but check to see if it re-opens in CC4.

In the meantime I will send you that file.

9

Hi Cary_B,

We noticed that your file contains SubD Level 1 (See Image1), which should not be present in a character created with CC4. Could you kindly provide a screen recording showing how you created the character? This will help us understand why it is being recognized as a CC5 character rather than a CC4 character.

image
image1237×670 85.4 KB

Thanks!

10

Okay, I I re-imported the Daz figure and sent you a copy of the screen recording.

The steps are simple, ones I have performed many times in the past on earlier versions.

I export a DAZ character to fbx format. The screen recording picks it up from there. Once in CC4 I use the Transformer button to import the fbx file from DAZ. The figure imports as normal.

I attempt to send the imported figure to Iclone. The process fails and I get the screen message that the file has enchanced CC5 elements. All of that is shown in the screen recording.

I do not own CC5, and it has never been installed on my computer. So the CC5 elements are being added by the latest version of CC4. Good luck, hope this is helpful.

11

There was an update for both CC and iC this morning. So make sure to check your RL Hub for updates.

12

Hi Cary,

Thank you for sending the video over. Our technical team is currently reviewing your case, and we’ll reach out as soon as we have an update.

Best regards,