Acculips stopped working on specific character

I’ve have about 7 characters made in CC5 that I’ve brought into iClone 8 for animation. One of them no longer speaks with acculips audio files (or even the basic audio file import) I’ve brought her back to CC and reapplied the facial profiles. She will lip sync with accuface in real time but I prefer to only use that for capturing expressions. All other characters were created at the same time with the same process so I’m not sure what happened differently with her. Any help would be greatly appreciated!

Hi jeffrey2626,

Could you let us know which seven characters you purchased that are not working with AccuLips?

To help us investigate, please send us a screen recording of the issue along with your working files. You can email them to winnerhung@reallusion.com or share a Google Drive link.

Thanks!